Subject: Tech Support Candidate - Khushboo Kumar
From: Khushboo Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 05:10:24 -0500

| | Tech Support Test

Name | Khushboo Kumar
E-mail | [email-masked]
Phone Number | (70) 08496762
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Retrotech | Purchase Manager | | 32000
Previous Employer 1 | Vakrangee | Relationship Manager | 14th Dec | 27000
Previous Employer 2 | Ohms energy | Project Sales Engineer | | 24000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will clear the cache

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps
1) Turn on the bluetooth device
2) Connect.
3) Provide password if the connected device

What according to you makes you a good candidate for customer service or technical support job? | I believe for customer support first I need to understand the customer query, then provide the best solution in given timeline
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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