Subject: Tech Support Candidate - Angel B Eappen
From: Angel B Eappen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 05:04:04 -0500

| | Tech Support Test

Name | Angel B Eappen
E-mail | [email-masked]
Phone Number | (+91) 9711964420
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 74
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Customer support | NA | 24000
Previous Employer 1 | Infonic Solutions | SEO executive | November | 20000
Previous Employer 2 | The brand Cocktail | Marketing executive | Sept'19 | 17000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Try all tge troubleshooting steps. Reconnecting to the same network, refreshing the page, opening it in another browser, if still it doesnt work, i contact support.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Settings-> networks and connections-> bluetooth on/ off
What according to you makes you a good candidate for customer service or technical support job? | Good communication skills and through knowledge about the process. Being polite and should patiently hear the grievances of the customers and not take the feedback personally.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |