Subject: Tech Support Candidate - Varun Yadav
From: Varun Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 04:19:57 -0500

| | Tech Support Test

Name | Varun Yadav
E-mail | [email-masked]
Phone Number | (91) 8299556872
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Farmaxa agri services Ltd | Operations manager | | 30000
Previous Employer 1 | Expo project engineering services Ltd | Site manager | Mar 2018 | 25000
Previous Employer 2 | Youth eve | Event manager | Apr 2016 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check my internet connection.
I will restart my device.
Check if website is down for everyone.
Clear cookies and cache.
Change DNS if nothing works.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on bluetooth of both mobile and speaker.
Find name of Bluetooth device on mobile.
Tap pair.
Give authorization.
We are connected.

What according to you makes you a good candidate for customer service or technical support job?

I have proper understanding about technology.
I can learn everything very quickly.
Better in understanding people

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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