Subject: Tech Support Candidate - HEM CHANDRA SINGH
From: HEM CHANDRA SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 04:04:00 -0500

| | Tech Support Test

Name | HEM CHANDRA SINGH
E-mail | [email-masked]
Phone Number | (+91) 9711483193
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Khichripur near kalyanpuri Bus terminal Delhi-110091
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AIIMS | DEO | Till | 17000
Previous Employer 1 | ICMR | DEO | 31-01-2020 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Sir please firstly check your data connection.
2. After check connection check your browser version. (browser version should be latest).
3. And then type URL on top of browser tab.
4. Then click on enter.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Firstly I will on my Moblie Bluetooth.
2. Then  I will on my Bluetooth speaker.
3. And after this I will open my Bluetooth access devices list.
4. After that I will connect right access.

What according to you makes you a good candidate for customer service or technical support job?

1.Customer care person should be potential and patient in listening customer problem.
2. He should be good communication skill.
3. He should have excellent knowledge of product or services.
4. He should be good listener.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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