Subject: Tech Support Candidate - Mohammad Shahnawaz
From: Mohammad Shahnawaz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 03:51:56 -0500

| | Tech Support Test

Name | Mohammad Shahnawaz
E-mail | [email-masked]
Phone Number | (0294) 7979965801
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Udaipur Rajasthan
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | The Oberoi Group | Front office Supervisor | NA | 19800
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step is I will ensure that the internet connection is working on the pc or laptop.

Second step I will check that the device should not be on the aeroplane mode.

Third step will be I will check www.google.com. If I am able to open it then there is a problem with the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 put the Bluetooth speaker on pairing mode.

Step 2 switch on the device Bluetooth.

Step 3 will switch to add device option and will search a new device and finally connect.

The device is connected to the speaker.

What according to you makes you a good candidate for customer service or technical support job? | From my point of view a good customer service person should be a good listener and should have an ample technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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