Subject: Tech Support Candidate - AMIT SINGH
From: AMIT SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 03:30:52 -0500

Tech Support
Test

Name

AMIT
SINGH

E-mail

[email-masked]

Phone Number

(91) 9910367391

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS -
Advanced
MacOS
VoIP

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Convergys

Team leader trainee

18-11-2019

26K

Previous Employer 1

Uniquick IT solutions pvt
ltd

Team Leader

20-03-2017

35K

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Will check the website security and try to reset
the browser

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First of all we will turn on the Bluetooth
power and then check the name of Bluetooth in phone setting and then we can
connect the device.

What according to you makes you a
good candidate for customer service or technical support job?

Tendency to be friendly, approachable, and easy to get along
with. The ideal Customer Service Representative candidate usually cooperates
with others in order to ensure group harmony as long as their goals do not
drastically differ from those of the candidate.

On a scale of 1 - 5
please rate your fluency in spoken English

5