Subject: Tech Support Candidate - Abhishek Sahu
From: Abhishek Sahu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 03:25:57 -0500

| | Tech Support Test

Name | Abhishek Sahu
E-mail | [email-masked]
Phone Number | (+91) 8318687874
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hamirpur( uttar Pradesh)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Heidelberg cement | Technical officer | | 32000
Previous Employer 1 | Gspl | Site engineer | March 2018 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I open my browser then i refresh page.Afterthat I search website
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I open my mobile bluetooth.Afterthat I open speaker's bluetooth and then I search speaker bluetooth in my phone and then I connect speaker's bluetooth in mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | The candidate has a thorough yet adaptable troubleshooting process. The candidate emphasizes solving customer needs as quickly and effectively as possible.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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