Subject: Tech Support Candidate - Aditya Gaur
From: Aditya Gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 03:05:42 -0500

| | Tech Support Test

Name | Aditya Gaur
E-mail | [email-masked]
Phone Number | (91) 9717936744
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | sonyindiapvt ltd | tech support | 31-12-2020 | 15,000
Previous Employer 1 | nuvoex pvt ltd | tech support | 31-12-2017 | 13,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, check with another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.
click the menu button and then click Library. Click History and select Clear Recent History….
restart system and check internet connectivity and cables , restart router

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-) Go to settings
2-) Tap the Bluetooth option
3-) Turn on Bluetooth
4-) A list of available devices will appear.
5-) If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6-) On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | Talk about key traits for the job like communication skills, problem-solving skills, and passion for customer service, and lean into the aspects of your current or past positions that you love and excel at that are also part of the job you hope to get.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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