Subject: Tech Support Candidate - Ishan Kaushik
From: Ishan Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 03:02:11 -0500

| | Tech Support Test

Name | Ishan Kaushik
E-mail | [email-masked]
Phone Number | (+91) 9650520992
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Drones & UAVs

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AGT ENVIRO PROJECTS | Founder & Product Design Engineer | May 25, 2020 | 23000-47000
Previous Employer 1 | Lukshay Enterprises | FM Supervisor & CSE | December, 2020 | 28000
Previous Employer 2 | Om Sai Enterprises | Data Operator & Supervisor | February 2016 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Stepwise solution:
1. First things first, I'll check weather my software's are updated or not. If they are updated then I'll follow step 2. otherwise I'll update all the relevant software's then I'll proceed with step 2...
2. Troubleshoot Network connection from windows taskbar menu. In case it didn't resolve my issue..
3. Open Network & Internet Settings, either from the taskbar menu or else from the control panel, then try to troubleshoot DNS errors or other kind of networking issues. If it's still showing the same error..
4. Try to disconnect and reconnect the Wi-Fi/LAN cable to check if there's something related to hardware. I Hope these will help me to get back my good internet connectivity.
5. In extreme situation there might be the possibilities of hardware problem which can be replaced after the confirm troubleshooting/diagnose.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable Bluetooth of both devices prior to the find my device enabled for both Speaker & Mobile.
2. In the mobile Bluetooth settings search for the desired device to connect and tap to connect it when found (For E.g. Phillips BT6392) in the scanned device list.
3. When connected sound and light appears that means your device is connected and If there is no signal of connectivity, follow the Instructions again by disabling and enabling both the devices once again.

What according to you makes you a good candidate for customer service or technical support job? | My curiosity & love to discover new technologies with hands on experience and my enthusiasm towards customer satisfaction to present good ethics of my organization for which I'm serving my duties. I love to work for an environment where I can utilize my skills with full potential knowledge and caliber to enhance my capabilities with good company's productivity from my dedicated hard work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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