Subject: Tech Support Candidate - Himanshu Dhasaniya
From: Himanshu Dhasaniya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 02:01:04 -0500

| | Tech Support Test

Name | Himanshu Dhasaniya
E-mail | [email-masked]
Phone Number | (91) 9660777825
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Metro Station
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Modern School Jaipur | System Administrator | 17 February 2021 | 26000
Previous Employer 1 | JVP International School, Jaipur | System Administrator | 5th September 2017 | 16000
Previous Employer 2 | Career Point University, Kota | System Administrator | 31st October 2012 | 10000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1. First i will read error then i will check the website name properly then i will check the privacy settings in firewall option for the error.
Step 2. Then i will rectify error and login it again weather it is web browser problem or privacy error or it may be networking issues also.
Step 3. After all troubleshooting i am able to open website of  www.ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. First i will enable Bluetooth option of my mobile phone and speaker also and i will search the name of Bluetooth speaker.
Step 2. For example: if i a got Bluetooth speaker name boss then i will select it and i will click on connect option.
Step:3 Finally its connected to the mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

According to the company norms i will fulfill all kind of requirements of the customer. I will help to them in technical issues in proper way. If they are phasing problems like hardware, software etc. i will rectifying it remote connectivity or call support also.
Whenever their problems will be over i will take feedback also.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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