Subject: Tech Support Candidate - Priya Singh
From: Priya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 01:49:06 -0500

| | Tech Support Test

Name | Priya Singh
E-mail | [email-masked]
Phone Number | (91) 7838256609
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sec 76
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 360 DC | Support Engineer | | 50000
Previous Employer 1 | Inext Info Services | Technical Support Enginner | Aug 2013-Dec 2015 | 35000
Previous Employer 2 | First Software | Technical Support Enginner | Jan 2016– Apr 2018 | 45000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open a new tab and check to see if you can load another website like google.com

2.Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with

3.If the site works in another browser, see The problem only happens in Google chrome.

4. If the site doesn't work in another browser, check out The problem happens in all web browsers.

This is probably a problem with your Internet connection:

OR

If you see a "Suspected Attack Site!" or "Suspected Web Forgery!" warning

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the Bluetooth option
3. Turn on Bluetooth
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6. On your mobile select your speaker and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

Problem-solving skills
Soft spoken
Helpful
Good listener

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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