Subject: Tech Support Candidate - Vimlesh Kumar
From: Vimlesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 01:47:09 -0500

| | Tech Support Test

Name | Vimlesh Kumar
E-mail | [email-masked]
Phone Number | (211013) 9889549379
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Allahabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Total It Solution | Desktop support engineer | Till present | 10000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

*Firstly, I will check the internet connection.
Then check the IP configuration.
*If APIPA get IP then go to cmd prompt and type ipconfig /release again type ipconfig /renew.
*third check the firewall setting outbound rule.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly I will be open speaker Bluetooth.
Then go to mobile device setting and open Bluetooth, scan speaker Bluetooth name and click on it. Type speaker Bluetooth password and connect it.

What according to you makes you a good candidate for customer service or technical support job? | According to me, candidate must be good patience and presence of mind, problem solving.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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