Subject: Tech Support Candidate - Navita Karnatak
From: Navita Karnatak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 01:44:20 -0500

| | Tech Support Test

Name | Navita Karnatak
E-mail | [email-masked]
Phone Number | (+91) 9871945887
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 22
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Currently not working | | |
Previous Employer 1 | Samsung Electronics | Associate software engineer | 23/09/2015 | 18400
Previous Employer 2 | Nokia Siemens Networks | Alarm Monitoring Engineer | 21/05/2012 | 10800

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Check the internet connection is working properly or not
2-Clear all the cookies and history of the browser
3-Open a new tab and check other website is working or not
4- Try this website in another browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-open the Bluetooth of both devices.
2- search the device from your mobile
3- pairing both the devices
4- Now both devices are connected

What according to you makes you a good candidate for customer service or technical support job? | I grasp new things very fastly. I am easily resolve the customer query. And quickly understand what he want
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |