Subject: Tech Support Candidate - Martand Pratap Singh
From: Martand Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 01:37:27 -0500

| | Tech Support Test

Name | Martand Pratap Singh
E-mail | [email-masked]
Phone Number | (+91) 9792363555
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 75
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Probey Services Pvt. Ltd | Business Development Executive | 6th January 2021 | 28000
Previous Employer 1 | WWF-India | Senior Fundraising Executive | July 2019 | 22000
Previous Employer 2 | Stallions Organisation | Corporate Trainer | March 2019 | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1:- I’ll make sure the internet connection is stable.
2:- I’ll check if the specific website(www.ndtv.com) is down or others too.
3:- If only the specified website is not loading, I’ll clear up the cookies and caches,and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth on both the devices.
Search for available connections.
Once the desired device is found,start pairing.
Click connect.

What according to you makes you a good candidate for customer service or technical support job?

An active and patient listener.
Being emphatic.
Optimistic and a refreshing attitude.
Quick learner.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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