Subject: Tech Support Candidate - Syed shabnam begum Syed
From: Syed shabnam begum Syed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 00:03:17 -0500

| | Tech Support Test

Name | Syed shabnam begum Syed
E-mail | [email-masked]
Phone Number | (91) 9133751778
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Vizag
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Conduent | CO3 | Working |
Previous Employer 1 | Tech mahindra | Associate executive | September 2020 |
Previous Employer 2 | Concentrix | Customer support executive | October 2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my history tab and then clear complete browsing history and I will close the present tab which was opened and fresh tab I'll open and I will try to open
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open Bluetooth option on ur Mobile and then switch on the speaker which is available with you and then go to available devices if the speaker which you want to connect it if the name is appearing over there click on it and pair it then you will get connect option click on it.... Finally connected..
What according to you makes you a good candidate for customer service or technical support job? | Customer support candidate should have a lot patience,good rapport should built with the customer, should be a good lister,And should take initiative of customer trouble r problem as our personal problem n give resolution, should make relation with customer as friends...
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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