Subject: Tech Support Candidate - Peeyoosh Yadav
From: Peeyoosh Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 23:25:36 -0500

| | Tech Support Test

Name | Peeyoosh Yadav
E-mail | [email-masked]
Phone Number | (+91) 8267859013
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ICICI prudential Life insurance | Associate financial services manager | Currently working | 17500
Previous Employer 1 | HCl technology Ltd | Senior customer service executive | 28 Fab 2020 | 13000
Previous Employer 2 | Overnight experience | Sales manager | Jan 2018 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Check network connection
If network Connection is stable then check channel status

2- According to problem find salutations

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- On mobile bluetooth
2- On speaker Bluetooth
3- Pair both device
4- Enjoy Happy sounds on speaker

What according to you makes you a good candidate for customer service or technical support job?

Most important that we need to understand customer concern first

According to problem need to guide in easy and fast method

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |