Subject: Tech Support Candidate - Vishnu Dutt
From: Vishnu Dutt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 22:15:09 -0500

| | Tech Support Test

Name | Vishnu Dutt
E-mail | [email-masked]
Phone Number | (+91) 6396606699
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Synapsica Technology | Technical Support Engineer | | 36000
Previous Employer 1 | AMPM Fashions Pvt Ltd | IT Executive | 19 Nov.2019 | 25000
Previous Employer 2 | Netconnect Pvt Ltd | Desktop support Engineer L2 | 26may 2017 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Cross check the internet connection if it is correct then cross check the website error.
2.If internet is not available then cross check the physical connections like LAN cable or wifi connectivity and fix the issue.
3.If both the 1 and 2 are correct then cross check weather the website is blocked by the admin.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on the blutooth of the phone and speaker.
2.Search the speaker in the blutooth menu and pair the device.
3.After pairing start playing anything on the speaker.

What according to you makes you a good candidate for customer service or technical support job? | Technical Support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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