Subject: Tech Support Candidate - Ankush Verma
From: Ankush Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 18:16:18 -0500

Tech Support
Test

Name

Ankush
Verma

E-mail

[email-masked]

Phone Number

(91) 9990849611

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

BADARPUR, DELHI
110044

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

Sr. Associate

NA

30000

Previous Employer 1

Converges

CSA

05th March
19

NA

Previous Employer 2

Concentrix

CSA

NA

NA

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. I will change the browser to check if it's a
browser issue.

2. Make sure Internet connection works.

3.  Check if the website is down for Everybody or just for me.

4. Clear cache and cookies if needed.

5. Restart my system if needed.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Steps: 1.
Swipe down from the top of the screen.

2. Click and hold Bluetooth.

3. Tap to pair the device.

4. If you don't find it your device, will see an option to search new
device.

5. Click on the device you wish to pair.

What according to
you makes you a good candidate for customer service or technical support
job?

Problem solving skills and good at customer
interaction.

On a scale of 1 - 5 please rate your fluency in spoken
English

4