Subject: Tech Support Candidate - Deepak Rawat
From: Deepak Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 14:59:45 -0500

Tech Support
Test

Name

Deepak
Rawat

E-mail

[email-masked]

Phone Number

(+91) 8800815587

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Mahavir Enclave
Palam

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Linux
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sahaj-E-Village

Executive

14 sep
2018

12000

Previous Employer 1

Sunrise Enterprises

Supervisor

31 mar 2019

18000

Previous
Employer 2

Udaan.com

CSE

5 Dec 2020

23999

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all i will open another website in new
tab to check whether same problem is there or not.

If not then i will figure out where the problem is, this type of problem
happens in limited web site despite internet is working properly.

I will clear the cache files and cookies of browser, then try to open the
website.

If still it doesn't work i will check the website link, Is it starting from
HTTPS or not.

At last i will check with proxy setting of internet connected.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open the device and mobile bluetooth, search
for devices available, then click to desirable bluetooth you want to pair with
and connect the bluetooth.

What according to you makes you a
good candidate for customer service or technical support job?

I have experience in resolving customers problems both
physically and online support.

On a scale of 1 - 5 please rate your
fluency in spoken English

3