Subject: Tech Support Candidate - AASHISH TIWARI
From: AASHISH TIWARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 13:38:43 -0500

| | Tech Support Test

Name | AASHISH TIWARI
E-mail | [email-masked]
Phone Number | (+-91) 8858707576
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Notopedia | Team leader | Na | 21000
Previous Employer 1 | Ginger webs pvt limited | Operations exicutive | 8/oct/2020 | 21000
Previous Employer 2 | Tata Consultancy Limited | Operations Exicutive | 15/march/2018 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

This error can happen due to many reasons like typing a wrong website address, invalid cookies on your Google  browser, DNS server issues or enable the proxy feature in Internet Options with a dead proxy.

You have to diagnose and then eliminate physical causes that may also lead to this error, such as:
Issues of your router.
Problems with cables.
Wi-Fi hotspots got errors.
Interruption of the Internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Settings app. Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled. Select Bluetooth to view the options. Select Pair new device to place the Bluetooth device in pairing mode.
What according to you makes you a good candidate for customer service or technical support job? | The various skills like communication skills, problem-solving skills, and passion for customer service, and lean into the aspects of your current or past positions that you love and excel at that are also part of the job you hope to get.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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