Subject: Tech Support Candidate - Birendra Kumar
From: Birendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 11:56:27 -0500

| | Tech Support Test

Name | Birendra Kumar
E-mail | [email-masked]
Phone Number | (91) 7004239775
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hhhf | Executive trainer | 31/12/2020 | 21500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all will check for the internet connection if it's there or not.
After that if there is no issue in connectivity then will Try to close the browser and will open it again and try to open the website again.
If the page will not open again then will check for any other websites if it's opening or not.
In the browser app will try to clean cookies and will check if any pop-up is blocked or not if it's block will give permission to allow so that web page can be loaded if required.
Even if it's not worked will restart the pc so that some network change if it's happened will restore to it's original settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all turn on the blutooth in both mobile phone and speaker.
Next go to blutooth settings and will search for any blutooth device nearby, if it's showing in the search result will click on it so that it can be paired with blutooth speaker.
If no blutooth device will be shown in mobile phone then will try to search it again using search options in blutooth settings only and will also try to pair the blutooth speaker by clicking on pairing option if available on the blutooth speaker so that it can connect with the available device.

What according to you makes you a good candidate for customer service or technical support job? | My good technical skills and excellent ability to solve the technical problems in short time with supportive behaviour.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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