Subject: Tech Support Candidate - Saurabh Srivastava
From: Saurabh Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 10:42:24 -0500

Tech Support
Test

Name

Saurabh
Srivastava

E-mail

[email-masked]

Phone Number

(91) 9999883663

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Lucknow

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NSEIT LTD

Chief Proctor

12000

Previous
Employer 1

Airtel

CUSTOMER SUPPORT

Aug 2014

22000

Previous Employer 2

Vodafone

Customer
support

Feb 2014

14000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If the website is not opining in our browser then
first we have to check the browser version might be customer is opining the
website in OLD VERSION of windows..if we have to check our internet connection
connectivity. If it's working then we have to check our internet Privacy.. Might
be site is blocked. If site is blocked then remove the privacy. and try to open
the site

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First we have to open both bluetooth .. Then we
have have search the bluetooth device on our mobile phone. If it's shows then we
have to click on paired.. And then both device will connected.

What
according to you makes you a good candidate for customer service or technical
support job?

A good lister. And always ready for HAPPY TO HELP

On a scale of 1 - 5 please rate your fluency in spoken
English

3