Subject: Tech Support Candidate - Raj Hans Kumar
From: Raj Hans Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 10:39:49 -0500

| | Tech Support Test

Name | Raj Hans Kumar
E-mail | [email-masked]
Phone Number | (+91) 8559995330
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Manmad Maharashtra
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nagarro Software Pvt Ltd Jaipur | Sr Associate IT | 22 March 2018 | 32000
Previous Employer 1 | Teleperformance jaipur | Tier 2 Technical Support executive | 22 Dec 2014 | 20000
Previous Employer 2 | Webgility Pvt Ltd | Customer service representative | 15 Aug 2013 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will do the following troubleshooting in that order
1: I will check if the computer is physically connected to internet using a LAN cable or over Wi-Fi, if not then I will connect it and will check if I am able to open the required website or not.
2: If I am connected to the internet but still not able to open the website then I will check if my computer is able to get an ip address or not by opening a command prompt window and running an IPCONFIG command. If my computer is getting IP then I may also refresh the ip address of the computer to check and see if the problem is resolved or not. If not then I will check the drivers installed in the computer for internet and also check if my ISP is down or up by calling my service provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth speaker and see if it starts blinking to see if it is available to pair with a new device.
Then turn on my mobile's bluetooth and search for available bluetooth devices.
On the list of available devices I will click on the bluetooth speaker's name and will select pair device.
Once the device is paired then I can use my bluetooth speaker with my mobile phone

What according to you makes you a good candidate for customer service or technical support job? | I can understand the problem very well by asking the right questions and can resolve it using logical steps which are easy to understand and follow through. I have a proven track record of solving problems of USA north American customers of windows platform as I previously worked as a technical Support executive for Microsoft official process.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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