Subject: Tech Support Candidate - Anurag Anurag
From: Anurag Anurag <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 10:37:10 -0500

| | Tech Support Test

Name | Anurag Anurag
E-mail | [email-masked]
Phone Number | (110022) 9953026606
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector-8, R.K.Puram, New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I'm trying to open a website on my browser and I'm phasing an error issue, then  first I'll check my internet is it working or not, if my network is working properly then I'll try to open the website via another browser because sometimes browsers may get stuck due to the reason of server issues that's why browsers shows errors and if my network is not working properly then I'll troubleshoot my internet connection and I'll fix the problems step by step and then I'll able to open a website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) switch on the bluetooth device.
2) on bluetooth in mobile phone and tap to the
available device.
3) pair the bluetooth device via mobile phone.
4) and then we can enjoy the audio of speaker.

What according to you makes you a good candidate for customer service or technical support job? | First I'll ask the problem to my customer what is the he/she is phasing in his devise and then I'll make sure him/her no need to worry and I'll give suggestions to fix the issue and if the issue wi not fix then I'll forward the request to the executive to fix the problem of his/her gadgets/devices.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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