Subject: Tech Support Candidate - Rahul Sinha
From: Rahul Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 10:32:31 -0500

| | Tech Support Test

Name | Rahul Sinha
E-mail | [email-masked]
Phone Number | (0612) 8709323334
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mahindra First Choice | Service Advisor | January 2021 | 20000
Previous Employer 1 | Vision Interior | Work Manager | March 2017 | 15000
Previous Employer 2 | Dtl Ancillaries Ltd | Shift Incharge | December 2008 | 10700

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the internet connection if working properly. If it's working properly, test if the site we are trying to access is down or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the speaker. In mobile gi to settings, turn on the bluetooth, scan for new devices, as soon as the name appears tap on that and pair the device. Now use the device connected with bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | According to me the polite behavior and technically strong makes a good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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