Subject: Tech Support Candidate - Mohit kumar Tiwari Tiwari
From: Mohit kumar Tiwari Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 10:30:55 -0500

| | Tech Support Test

Name | Mohit kumar Tiwari Tiwari
E-mail | [email-masked]
Phone Number | (226020) 7084022487
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance retail limited | Asm | 30days | 40k
Previous Employer 1 | Future retail | Asm | 20 june 2020 | 35
Previous Employer 2 | Mr brown | Sm | 19 may | 29

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we will check all the error carefully from our side if it will not done than that call to our senior colleague or boss.
Thank you

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly we are open the bluetooth
Than pair
And get connected

What according to you makes you a good candidate for customer service or technical support job? | We will give 100% customer support and fully satisfied with our service
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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