Subject: Tech Support Candidate - ASHISH SHARMA
From: ASHISH SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 09:02:23 -0500

| | Tech Support Test

Name | ASHISH SHARMA
E-mail | [email-masked]
Phone Number | (0562) 7310655059
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | AGRA
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GENPACT | PA | STILL WORKING | 18500
Previous Employer 1 | TELEPERFORMANCE | TSE | 06-JUNE-2018 | 14500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check that error on the google and troubleshoot them using the following steps as I found on google. If error is not related to connectivity issue.

If error is related to the browser or cookies related issue then update the browser or give permission to the cookies and then try to open a website again.

In case error is related to connectivity issue then check my internet connection and try to open the website . If error is still persist then restart the system and then try.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First, turn on the speaker.
Second, turn on mobile bluetooth and find the bluetooth speaker name. Once you find the bluetooth speaker name on you mobile then pair or connect the device to your mobile. Once it will get connected it shows device paired.
last, you can see the speaker power on you mobile once it get connected and control the volume using your mobile.

What according to you makes you a good candidate for customer service or technical support job? | A good candidate for customer service or technical support job is who understand the query and need of the customer and give them the exact resolution as expected by the customer as soon as possible. Not only that educate the customer about the query or problem they dealing with and took the ownership of the problem confidently. If customer is i-rated or frustated enough with the issue and not getting the resolution then have the ability or skills to deal with that customer and give them the best resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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