Subject: Tech Support Candidate - Yogender dutt saklani Yogender
From: Yogender dutt saklani Yogender <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 08:57:55 -0500

Tech Support
Test

Name

Yogender
dutt saklani Yogender

E-mail

[email-masked]

Phone Number

(0) 9313470957

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Metro Hospital and Heart Institute

IT coordinator

Nil

28000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Did not interact with customers, supported
internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Check the web address (URL) in the address bar to
make sure you're going to the right webpage.

You try to open the same webpage on another computer connected to the same
network.

If you can't see the webpage on any computer, check if you're connected to the
Internet. If you are, the webpage might be down.

Delete your cookies and restart system.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Turn on
Bluetooth speaker

2. Turn on bluetooh option in Mobile.

3. Search bluetooth in Mobile

4. Connect with bluetooth which you wannt to connect.

What according to
you makes you a good candidate for customer service or technical support
job?

1.  Experience in technical support.

2. Good interaction with client.

3. Followup with clients till that resolve the issue.

On a scale of 1 - 5 please rate your fluency in spoken
English

3