Subject: Tech Support Candidate - Saurav Panwar
From: Saurav Panwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 06:35:46 -0500

Tech Support
Test

Name

Saurav
Panwar

E-mail

[email-masked]

Phone Number

(011) 9990418974

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Sagar Pur, New delhi near to
darbri mor metro station

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Technical Software (PDMS,
SP3D)

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Unemployed

NA

Previous Employer 1

McDermott

Associate
Electrical Designer

31-dec-2020

37500

Previous
Employer 2

Fluor corporation

Electrical Drafter

9-dec-2019

31500

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. First
close the window and try to open website again in new window.

2. If still not working then try to delete browser catch.

3. Check the restricted SITES.

4. Or add SITE to trusted zone.

5. Run an antivirus scan.

6. Reboot the system and try again.

7. Still nothing works then i will try to find the solution of the error by
surfing in the internet.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Go to
Bluetooth setting on the mobile phone by pressing Bluetooth icon for some
time.

2. Then find the name of Bluetooth speaker.

3. Pair with the speaker Bluetooth.

4. If can't find the speaker Bluetooth then check the speaker and press
Bluetooth button.

5. After pairing start play your audio or video.

What according to
you makes you a good candidate for customer service or technical support
job?

I like to learn more and more on daily basis. And i am a quick
learner. It will grate experience to learn more as a technical support guide So
i will try put my effort to do my job perfectly which is good for both me and
the company.

On a scale of 1 - 5 please rate your fluency in spoken
English

4