Subject: Tech Support Candidate - Arun Patel
From: Arun Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 03:21:16 -0500

| | Tech Support Test

Name | Arun Patel
E-mail | [email-masked]
Phone Number | (+91) 8840365487
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vodafone idea | Tx Inm Engineer | | 29000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check which kind of error I am getting. For e.g. Browser issue, Server Issue, System Issue, Internet Issue. Then I will go further for troubleshooting. Now I am explaining one by one.
1-Browser Issue:- May be popup blocked or some kind of cookies firstly I have to accept/allow.
2-Server Issue:- In this situation I have to wait till server issue resolution just because it is not in my hand this issue belongs to NDTV end so we have to wait till server came.
3- Internet Issue:- In that case I have to check my ETH port/cable is properly connected or not. and if I am using over Wi-Fi then I have to check signal and speed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Turn on Bluetooth in speaker.
2-Turn on Bluetooth in phone.
3-Search Bluetooth device in phone.
4-After finding the device connect your phone to speaker via Bluetooth.

What according to you makes you a good candidate for customer service or technical support job?

1-I am already a technical student cum employer.
2-A quick learner can learn anything and can do much better than other.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |