Subject: Tech Support Candidate - SACHIN KUMAR
From: SACHIN KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 03:13:50 -0500

| | Tech Support Test

Name | SACHIN KUMAR
E-mail | [email-masked]
Phone Number | (+91) 9027193332
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 41, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DHARAMPAL PREMCHAND LIMITED | Maintenance Executive | NA | 27000
Previous Employer 1 | USK EXPORTS PVT LTD | Maintenance Engineer | Dec 2019 | 20000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- I will check internet connection.
2- Will check spellings of the website.
3- Will refresh the system.
4- will check the settings of browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the speaker.
2. Open the bluetooth of mobile.
3. Search for available devices.
4. Now click on the Bluetooth name of the speaker.

What according to you makes you a good candidate for customer service or technical support job? | I am a cool minded and optimistic person. I am  able to handle pressure situations. I never got panic.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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