Subject: Tech Support Candidate - aoun abbas
From: aoun abbas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 23:46:47 -0500

| | Tech Support Test

Name | aoun abbas
E-mail | [email-masked]
Phone Number | (+91) 7505414588
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | south delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | sandeep agarwarl&co. | audit executive | jan 2021 | 20000
Previous Employer 1 | oyo | demand manager | sep 2018 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to make sure if I am using the right domain name or making mistakes (example spelling). After that, First step-I will start with restoring my computer, Second step- After that will make sure if the internet connectivity is good enough to manage the website loading. Third step- I will be checking if the Website is Down for Everybody in case or Just Me. Fourth step- If there is any restriction on my computer with respect to opening website. Then I will try to off the Antivirus and Firewall (they might be the reason of making issue).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Click the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker isn't listed, press the button on your speaker that make it discoverable –( It’s often a button with a Bluetooth symbol).
On your mobile select your speaker (it could be a random product number but should have the speaker’s name listed) and that’s it, you’re connected !

What according to you makes you a good candidate for customer service or technical support job?

1.Communication skills.
2.Problem solving skills.
3.Quick-learner
4-Analytical knowledge
5-patience

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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