Subject: Tech Support Candidate - Isaac Peter
From: Isaac Peter <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 23:42:26 -0500

| | Tech Support Test

Name | Isaac Peter
E-mail | [email-masked]
Phone Number | (91) 9971373118
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
I am Cisco certified network associate

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fedex | Handler | Till date | 22000
Previous Employer 1 | N/A | N/A | N/A | N/A
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will check all the physical connection connected properly or not, if all are ok then for the IP address then for DNS server if all are ok we should restart the system.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Onn the Bluetooth speaker then in mobile phone go to the setting then Bluetooth setting search for the nearby devices then click on the name of your Bluetooth speaker pair with it and your connection got established
What according to you makes you a good candidate for customer service or technical support job? | My whole study is in computer science like i m done BCA and pursuiting MCA. I have done my CCNA certificate. I have good knowledge of computer and peripheral devices also have the good knowledge of networking , networking protocols ,Ip address. Good command on Cisco routers and switches Also have the knowledge of ADDS, DNS,DHCP etc.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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