Subject: Tech Support Candidate - Kamlesh Yadav
From: Kamlesh Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 22:33:07 -0500

| | Tech Support Test

Name | Kamlesh Yadav
E-mail | [email-masked]
Phone Number | (+91) 9058822782
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector-12
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TELECOM NETWORK SOLUTION PRIVATE LIMITED | Project manager | 2 May 2020 | 28000
Previous Employer 1 | Pyro Telecom | RF engineer | 25 july 2015 | 2250
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, let's figure out where the problem is
The problem only happens with certain websites
Try clearing Firefox's/google chrome/other browser cookies and cache
The website loads but doesn't work properly
The problem only happens on a secure (https) website
The problem only happens in Firefox
The problem happens in all web browsers
Other, less common problems

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Swipe down from the top of the screen.
2)Then touch and hold Bluetooth .
3)Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4)Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

A good candidate have below skills-1)Communication skills: “Customer service is a ‘people’ business,”
2)Problem-solving skills: Unfortunately, people rarely turn to customer support to let them know everything is going perfectly! As a customer service professional, i will be responsible for resolving people’s problems.
3)Passion for the role: Customer service is the type of job people often apply to when they’re not yet sure what they want to do—but both employees and customers are better off when customer service reps get satisfaction out of their work.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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