Subject: Tech Support Candidate - Mohd Aqib
From: Mohd Aqib <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 16:49:20 -0500

| | Tech Support Test

Name | Mohd Aqib
E-mail | [email-masked]
Phone Number | (110006) 9582531979
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi (chandni chowk)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Aegis global services | Executive | 6th feb 20 | 12500
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i need to check my internet connectivity, is that properly working or not if that's not connected I must access the internet. Or In spite of checking connectivity i have to see as well are there not all other tabs which may be a cause of hindrance if that's also a problem then fix the problem accordingly.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I have to disconnect the Bluetooth from other devices initially then I have to open the Bluetooth of my mobile and refresh and check the speaker Bluetooth properly activated or not then you will make a pair with that Bluetooth connectivity it will be a beep so after this it will be connected.
What according to you makes you a good candidate for customer service or technical support job? | This is holistic with my views as of now I have seen as an employee over a decade passed the technical world is growing now a days this is a best field to start up the career so that you must have a proper field apart from this I personally feel my self as about my behaviour smooth calm in under pressure all the tasks and activity I can do as per my management, s advise so i consider myself as good for customer services.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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