Subject: Tech Support Candidate - garvita Rakholiya
From: garvita Rakholiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 16:11:11 -0500

| | Tech Support Test

Name | garvita Rakholiya
E-mail | [email-masked]
Phone Number | (91) 9340103256
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | orange business services | network specialist | | 36000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check my internet connectivity.
2. even after connecting to good internet not able to open the URL, will change the DHCP from control panel automatically to manual ex- 8.8.8.8 google DNS
3.check the web browser setting and update the same to open the URL.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. turn on the Bluetooth from setting in your mobile and turn on the speaker.
2. In mobile, search for the Bluetooth device and press connect on the Bluetooth name of your speaker.
3. the Pin will be asked to approve, after approving its good to go.

What according to you makes you a good candidate for customer service or technical support job?

My experience has given me the opportunity to work for global customers and hence I have experience of incident management and great analytical skills.
Also, I have great communication skills and knows how to provide solutions in a crisis situation to make customer's staisfy.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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