Subject: Tech Support Candidate - Sumit Guleria
From: Sumit Guleria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 15:08:17 -0500

| | Tech Support Test

Name | Sumit Guleria
E-mail | [email-masked]
Phone Number | (96435) 52672
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
NOC Engineer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Coforge Litmited | Associate | | 27000
Previous Employer 1 | Doms industries pvt ltd | Associate | 24 August | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I'll check my internet connectivity wheneather it is connected to a network or not if it is connected to a network and showing error then I'll restart the browser and clear all the cache and history and try it again if it still showing an error I'll try to access the same URL in another Browser and I'll also try to access the same URl from another system to make sure that site is up or down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - Turn on Bluetooth device as well as Mobile phone's Bluetooth.
Step 2 - Search the Bluetooth speaker's name in my mobile phone and pair it with that speaker.
Step 3 - It will get connected to the Bluetooth speaker and I can play anything I want .

What according to you makes you a good candidate for customer service or technical support job? | I am a very confident employee having a work experience in the same field , I also have good and frequent communication skills. I am hardworking and work in a dynamic environment for mine as well as organization's growth.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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