Subject: Tech Support Candidate - Mridul Mishra
From: Mridul Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 14:28:47 -0500

| | Tech Support Test

Name | Mridul Mishra
E-mail | [email-masked]
Phone Number | (+91) 8865018866
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Alt Coworking | Auditor | 31/03/2020 | 35000
Previous Employer 1 | OYO | Project Lead | 21/09/2019 | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshoot is not the permanent solution for this problem because may be the server of website is down that's the reason it's not opening. But to troubleshoot this issue we can follow certain guidelines which are as follow.
1. Follow the error code if any showing in the website.
2. Clear the Cache Memory or restart the web browser.
3. Restart the computer if problem not resolved.
4. Make sure the internet connection is stable.
5. Try to open the website through another browser.
6. Check if the website is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Mobile's Bluetooth and speaker's Bluetooth.
2. In Mobile go to settings then open Bluetooth or search for the same.
3. In Mobile's Bluetooth settings to go available devices.
4. Find out the speaker's name in mobile's Bluetooth on device available list and tap on it.
5. Once the speaker name is tapped it will connect to mobile.

What according to you makes you a good candidate for customer service or technical support job? | What makes me an ideal candidate for a customer service or technical support jobs is my sincerity and commitment to deliver excellence. My passion is always to deliver an uncompromising service to customer's while sticking to the company's corporate  principles. I always make it my goal to personalise my interaction with customers to maintain and create new relationships.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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