Subject: Tech Support Candidate - STUTI PATEL
From: STUTI PATEL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 14:27:35 -0500

| | Tech Support Test

Name | STUTI PATEL
E-mail | [email-masked]
Phone Number | (+91) 8299236429
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | KRATIN SOFTWARE SOLUTIONS Pvt. Ltd. | NETWORK ENGINEER | 15 APRIL 2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. The first step would be to check if he website address is correct or not.
2. I would check if my network has some issue.
3. Would try clering cookies and cache.
4. Check if the website is working on other browsers.
5. Change the proxy server settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. go to setting.
2.Switch on the bluetooth on your phone by tapping the bluetooth button.
3. Now, turn the bluetooth on your speaker.
4. Now a list of vailable devices will appear o your phone.
5.Select the speaker (it should have the speaker brand name).
6. That is it, the speakr is connected.

What according to you makes you a good candidate for customer service or technical support job?

1. Good communication skills.
2. Problem solving skills.
3. Understanding and delivering a customers requirements.
4. Ability to learn quickly.
5. technically skilled.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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