Subject: Tech Support Candidate - Prakhar Bhalla
From: Prakhar Bhalla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 14:09:44 -0500

| | Tech Support Test

Name | Prakhar Bhalla
E-mail | [email-masked]
Phone Number | (+91) 9625596005
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | L2 Customer service representative | 4 january 2021 | 15000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check my internet connection that is it working properly or not and if yes then I will restart my device and if the website still not shows then I will check is it down for me or everybody else
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly switch on the speaker and the bluetooth on your mobile and after that the speaker name or model will be there on the screen of your mobile you can simply tap that  and it will ask you to allow for pairing accept that and they are connected
What according to you makes you a good candidate for customer service or technical support job? | According to me a candidate must be a good learner and listener and patience to listen about the issue of the client or the customer.And also candidate have to be polite.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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