Subject: Tech Support Candidate - Saket Agarwal
From: Saket Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 12:48:43 -0500

| | Tech Support Test

Name | Saket Agarwal
E-mail | [email-masked]
Phone Number | (+91) 7007943460
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Anand vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Process associate | - | 14000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first open internet settings then check internet connection after that clear history and again trying to check either it is connected or not after if it is not connected then click on troubleshoot and find errors from that i will fix errors and get proper internet for website access

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.switch on bluetooth on both the device
2. Search bluetooth device from phone
3. Pairing bluetooth speaker which you want to connect
4. Play songs, make call etc

What according to you makes you a good candidate for customer service or technical support job?

Good knowledge of ms office
Knowledge of technological issues

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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