Subject: Tech Support Candidate - Mohammad BILAL
From: Mohammad BILAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 12:10:48 -0500

| | Tech Support Test

Name | Mohammad BILAL
E-mail | [email-masked]
Phone Number | (201301) 9758059280
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida 70
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SQUARE YARD | BDE | 10 jan | 24000
Previous Employer 1 | Flipkart whole sale | Tre& BdE | 2 November | 22600
Previous Employer 2 | ADROIT SYNEGIC PRIVATE LIMITED | BDA | 2 jan | 19000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check our internet connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 . Swipe down from the top of the screen
2. Touch and hold bluetooth
3. Tap pair New device.if you don't find pair New device,
4. Check device ( Available device) or tap more . Refresh
5. Tap the name of Bluetooth device you want to pair with your device
6.and last follow any on- screen instructions

What according to you makes you a good candidate for customer service or technical support job?

Ability to Learn New software and hardware
Analysis of Technical issues
Active listening

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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