Subject: Tech Support Candidate - Anshita Pandey
From: Anshita Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 11:49:25 -0500

| | Tech Support Test

Name | Anshita Pandey
E-mail | [email-masked]
Phone Number | (91) 9319563231
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Customer handling

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pnb Metlife India insurance company | Senior relationship manager | 15oct 2020 | 27000
Previous Employer 1 | Hdfclife insurance company | Business development manager | 5june 2019 | 25000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will find the error what will be required for opening the page and according to instructions which will be correct process I will go through.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-On the speaker .
2-Open setting in mobile phone .
3-There is option of setting in it.
4-Click on Bluetooth option and on it.
5-After opening there are various devices are shown in bluetooth than search the name of speaker and pair Mobile with speaker.

What according to you makes you a good candidate for customer service or technical support job? | Most important thing how I will define correct solution to the customer in less time in easy way..
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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