Subject: Tech Support Candidate - Vidushi Prasher
From: Vidushi Prasher <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 10:51:00 -0500

| | Tech Support Test

Name | Vidushi Prasher
E-mail | [email-masked]
Phone Number | (91) 8527350872
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vaco binary semantics | Quality analyst | Working | 25k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will try to add the https:// in the prefix
Will clear the cookies ... refresh the tab and then enter the hyperlink again ..
Will check for the chrome browser if not working with other browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth speaker
Open settings in the phone -- click on bluetooth-activate it-- press the search button -- select the option mentioned for bluetooth device  and pair ..

What according to you makes you a good candidate for customer service or technical support job? | I have an experience of 5 years in handling and checking client queries ... My patient behaviour makes me different from other.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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