Subject: Tech Support Candidate - ABU REHAN UMAR
From: ABU REHAN UMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 10:28:25 -0500

| | Tech Support Test

Name | ABU REHAN UMAR
E-mail | [email-masked]
Phone Number | (+91) 8239281943
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | JASOLA
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MS EXCEL/MS WORD

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RIVIGO SERVICES PVT LTD | SENIOR OPERATION EXECUTIVE | N/A | 20,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check my internet connection then i will check my pop up blockd whether it is stopping the website or not lastly i will try to open the website by puting https:// at first.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps to connect a Bluetooth speaker to your mobile phone are as follows:-
1-Enable mobile bluetooth
2-Enable Speaker bluetooth
3-Search for the speakers bluetooth name on mobile .
4-Try to pair both devices.
5-Its get connected.

What according to you makes you a good candidate for customer service or technical support job?

As in my current job i interacts with my clients and customers on a daily basis and resolve their queries by understanding their problems and situations.
I figure out the problem and resolve that ASAP so that they can work effectively and efficiently.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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