Subject: Tech Support Candidate - SATNAM SINGH
From: SATNAM SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 10:08:58 -0500

Tech Support
Test

Name

SATNAM
SINGH

E-mail

[email-masked]

Phone Number

(+91) 8810363927

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida sec 62

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio
VoIP
Sap ABAP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Novitatt Solutions

SAP Developer

still
working

30000

Previous Employer 1

newgen erp solutions

database
designer

june 2017

25000

Previous Employer 2

na

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. CHECK DOMAIN NAME

2. SITE BLOCKED BY FIREWALL

3. SERVER FAILURE

4HACKED SITE

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. OPEN SETTINGS ON PHONE

2. TURNON BLUETOOTH

3. CONNECT BULETOOTH WITH SPEKER

What according to
you makes you a good candidate for customer service or technical support
job?

1. MY KNOWLEDGE

2. MY TECH. SKILLS

3. MY TEAMWORK

4. LEADERSHIP QUALITIES

5. MY SKILLS

6. MY BEHAVIOR WITH CUSTOMER INTERACTION

On a scale of 1 - 5
please rate your fluency in spoken English

4