Subject: Tech Support Candidate - Pankaj suyal
From: Pankaj suyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 10:00:34 -0500

| | Tech Support Test

Name | Pankaj suyal
E-mail | [email-masked]
Phone Number | (0) 9650547221
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi, India
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Virtual Customer Support | 1st Feb 2021 | 24000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if we can load another website like google or mozilla.

If another site is working, we can skip down to the problem only happens with certain websites.

If we can't open another site, continue to the below steps:

Launch another browser, like Internet Explorer, and try to open the site we were having problems with.

If the site works in another browser, see The problem only happens in Firefox.

If the site doesn't work in another browser, check out The problem happens in all web browsers.

The problem only happens with certain websites
If we see any of these error messages, it might just be a problem with Firefox's cache:

The connection was interrupted
The connection was reset
The connection has timed out
Try clearing Firefox's cookies and cache

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Settings app.
Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
Select Bluetooth to view the options.
Select Pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job?

1. Experience of handling Chats/Emails of International Customers(US)
2. Ability to put extra hours in work.
3. Cool and Calm under Extra flow of work(did 80 chats and email in a day with a average chat handling time of 4 minutes).

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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