Subject: Tech Support Candidate - Mona Kumari
From: Mona Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 09:56:54 -0500

| | Tech Support Test

Name | Mona Kumari
E-mail | [email-masked]
Phone Number | (91) 9892014270
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 128 Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kotak mahindra bank ltd | Customer contact executive | 20/07/2020 | 18500
Previous Employer 1 | ICICI bank ltd | Phone banking officer | 20/11/2018 | 14300
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I will first check the error code and work accordingly
a)if error code is like 404 than it means some issue with website so I will try to check whether website name is correct or not.
b) Try if according this url using https or http

2.if got error like site not reachable
a) I will check my internet connection by opening Google or ping  global DNS
b) if DNS is reachable than I will reset my browser seetings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Will goGo to settings
2.Tap the Bluetooth option
3.Turn on Bluetooth
4.A list of available devices will appear.
5.if  speaker is not listed, press the button on speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6.On the mobile will select speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it,it will connected

What according to you makes you a good candidate for customer service or technical support job? | Becouse I already have 4 years experience in customer service so I do have skill to handle customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |