Subject: Tech Support Candidate - MEENAKSHI .
From: MEENAKSHI . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 09:33:14 -0500

| | Tech Support Test

Name | MEENAKSHI .
E-mail | [email-masked]
Phone Number | (091) 7355332885
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 56
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Hdfc ergo | Online executive | 26Dec2020 | 19000
Previous Employer 2 | Religare health insurance | Relationship manager | 7Dec2019 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As I'm from non tec background usually I identify the type of an error and understand what is all about to this error with the help of our beloved Google and sort it out through web chat.

Other alternative can be , delete all the cache memory cookies just to run the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : first open both devices bluetooth.
Step 2: Go to available devices nearby to your Phone (if your bluetooth speaker is not visible there,scan it again)
Step 3: Once you identify the device ,you need to tap on the device name.
Step 4 : Their is a popup window which is requesting you to pair your device to the phone.
Step 5 : Tap ok on the popup window.
Step 6 : Here you Go!
Now enjoy music,story,newsor whatever you are wish to .

What according to you makes you a good candidate for customer service or technical support job?

The person should have the following attribute :
Active  & Good listener
Should be Polite
Proper knowledge about the query(if not then it should be escalated to the senior executive professionally)

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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