Subject: Tech Support Candidate - Faiz Khan
From: Faiz Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 09:11:04 -0500

| | Tech Support Test

Name | Faiz Khan
E-mail | [email-masked]
Phone Number | (+91) 8789845367
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shaheen bagh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Huawei Technology pvt ltd | L1 Support Engineer | 31/01/2019 | 27000
Previous Employer 1 | Netzone Communication | Telecom Engineer | 02/03/2018 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Suppose i am using Chrome in my computer or laptop.
Chrome - Click the Chrome Menu button and select "Settings." Click the "Show advanced settings" link at the bottom, then click the "Content settings" button in the "Privacy" section. Ensure that "Allow all sites to run JavaScript content" is selected.

If further it didn't open then check on your mobile device chrome is working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

Firstly you should have detailed knowledge about the product.
You should have effective communication skills and patience to listen customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |